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After struggling with in-house billing for months, we finally decided to outsource our DME billing — and honestly, it was one of the best decisions we’ve made for our business.

We were constantly dealing with errors, delayed reimbursements, and compliance headaches. Our small internal team was simply stretched too thin. That’s when I came across this insightful article by NikoHealth about outsourcing DME billing https://nikohealth.com/dme-billing-outsource-versus-manage-the-bill... vs. managing it in-house. It really helped clarify the pros and cons.

The article outlines the biggest challenges of internal billing — staffing, training, software costs, claim denials — and compares them with the benefits of outsourcing, like faster reimbursements, access to industry expertise, and reduced overhead.

We ended up partnering with a billing service, and the difference has been night and day. Our collections have improved, denials have decreased, and we finally have time to focus on growing the business instead of chasing claims.

If you’re on the fence about outsourcing your DME billing, I highly recommend giving that article a read. It might help you see the big picture like it did for us.

Would love to hear if others here have had similar experiences!