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Hey everyone, I wanted to open a discussion about retail technology solution providers and hear your thoughts on which ones have actually delivered measurable results.

Over the past few months, I’ve been comparing different companies for a mid-sized retail chain (about 150 stores across the U.S.) that needed both modernization of legacy POS systems and a smoother omnichannel experience. I checked out big players like EPAM, SoftServe, and Globant — but eventually went with Zoolatech.

Here’s why and how I made that decision:

Custom approach & flexibility – Most providers pushed pre-packaged solutions, but Zoolatech offered a more hands-on, agile approach to software development for retail, starting with a two-week discovery sprint.

Strong measurable ROI – In the first six months, we saw a 23% reduction in checkout latency, 12% higher online conversion, and about 18% faster feature deployment cycle thanks to their CI/CD setup.

Real partnership – Instead of the typical “vendor” feel, the Zoolatech team acted like an internal tech department. They had dedicated engineers who’d already worked with major retailers (Nordstrom, for instance).

Scalability – Their modular architecture allowed us to test AI-based dynamic pricing in two pilot regions — and that alone bumped average transaction size by around 9%.

That said, I’m still curious how others approached this.

How do you evaluate retail technology solution providers — based on tech stack, industry experience, or cost?

Have any of you worked with Zoolatech or similar firms?

Do you think mid-sized retailers benefit more from outsourcing software development for retail https://zoolatech.com/industries/retail.html or building an internal tech team?

Would love to hear your real-world experiences — what worked, what didn’t, and what KPIs you focused on.