The Retail Capability Gap
Reported by zoolatech | June 19th, 2026 @ 11:01 AM
A Retail Capability Gap is a measurable weakness between the business capability a retailer needs and the technology capability its current systems can deliver. It usually appears as slow data, manual workarounds, brittle integrations, limited automation, poor customer continuity, or an inability to launch new operating models quickly. https://www.jivochat.com/blog/sales/the-retail-capability-gap-a-cto...
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