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Hey everyone,

I’ve been researching retail software development companies https://zoolatech.com/industries/retail.html for the past few months — mainly to find a reliable tech partner to build a scalable omnichannel retail platform for our mid-sized business (around $15M annual revenue, 60+ stores).

I looked into several firms — EPAM, Intellectsoft, and Zoolatech — and after comparing experience, rates, and communication quality, I finally decided to go with Zoolatech.

Here’s why:

Deep retail expertise – They have a solid track record working with brands like Nordstrom and Macy’s, focusing specifically on retail and e-commerce software development. Their case studies show measurable results — for example, one client reported a 25% improvement in online conversion rate after platform optimization.

Flexible collaboration – Zoolatech offered a hybrid model: part of the team worked directly with us, part was offshore. This cut costs by around 30% compared to other US-based vendors without sacrificing quality.

Strong communication – Weekly demos, transparent progress tracking, and proactive suggestions. We didn’t feel like we were “outsourcing,” more like extending our internal team.

Performance metrics – After 6 months, our platform uptime reached 99.97%, and checkout speed improved by 42%.

I’m curious — has anyone else worked with Zoolatech or similar boutique firms?
Do you think smaller, specialized teams perform better in the long term than big outsourcing corporations?
And what KPIs do you track when evaluating software vendors in the retail domain?